Deliveries

In a simple case, the linked Experience will be triggered with the given options.
A time window (from / until) can be applied to only deliver after/before/in the specified time window.
Filters such as once and use_segmentation can fine-tune the triggering.

An Experience that is delivered to the User will show immediately and with higher priority than any other Automatic Experiences but an Experience may not show due to the conditions added to the Delivery itself. For example, when a Delivery uses segmentation (use_segmentation) and the segmentation does not match the User at the time of the delivery, the Experience will not show and the Delivery is not attempted again.

Schema

Property	Type	Description
`id`	ID	The Chameleon ID
`created_at`	timestamp	When this happened or when this was added to the Database
`updated_at`	timestamp	The last time any property was updated
`model_id`	ID	The Chameleon ID of Experience this Delivery will trigger.
`model_kind`	string	The kind of Experience: One of `tour` or `survey`
`profile_id`	ID	The Chameleon ID of the User Profile
`idempotency_key`	string	A key that is used to enforce server-side “at most once delivery” for the given `profile_id`. Learn more ↓
`options`	mixed	Any content to be used in the Experience, accessible via merge tag.
`from`	timestamp	The timestamp before which this Delivery will not run.
`until`	timestamp	The timestamp after which this Delivery is no longer valid.
`use_segmentation`	boolean	Whether or not to first apply the Segment to determine if the Experience will show to the user. (default `false`)
`once`	boolean	Whether or not to check if the user has seen this Experience before. (default `false`)
`skip_triggers`	boolean	Whether or not to bypass the triggers, elements and delays on the first step to “force” it to show right away. (default `true`)
`skip_url_match`	boolean	Whether or not to bypass the first Step URL match to “force” it to show right away. (default `true`)
`at`	timestamp	The timestamp of when this Delivery was triggered for the User.
`at_href`	string	The page URL of where this Delivery was triggered for the User.
`interaction_id`	ID	The Chameleon ID of Interaction this Delivery triggered.
`group_kind`	string	The triggering system/api: One of `link`, `api_js`, `launcher`, `experiment`, `campaign`, or `delivery`

Errors

When the Experience is not live (not currently published) (409)
When User Profile has too many pending Deliveries (409)
When the user has not been seen by Chameleon (422)
When the supplied dates (from and until) are out of order (422)
When the supplied dates (from and until) are not in compatible formats (422)

Code	description
`404`	A related model cannot be found (Tour, Survey or Profile)
`409`	The Experience is not live, please publish and retry
`409`	The Experience has already been triggered (it can no longer be subsequently changed)
`409`	Too many outstanding deliveries for this User Profile, use `delivery_ids_at_limit` with value of `drop`
`422`	The dates cannot be used in their given values (use `iso8601` or similar format)
`422`	The `delivery_ids_limit` is too small or too large
`429`	Only one Delivery at a time can be created per User Profile

Limitations

Once a Delivery is marked as triggered (when at has a timestamp value) the delivery can no-longer be updated.

Pending Deliveries (yet untriggered; with a null value for the at property) are limited to 3 total per User Profile. This limit can be changed:

Globally to enable certain Use cases (if you’re on our Growth plan, Contact us).
Per request, to limit to any number smaller than your global limit (defaults to 3).

A User Profile that already has 2 pending Deliveries requires a special parameter delivery_ids_position to instruct us where in the list to add this new Delivery. Use values of first, last or an integer array of indexes. If an error occurs for a “limit reached”, either specify delivery_ids_at_limit with value of drop or first list the Deliveries by User Profile to determine which ones to remove. Time based limits: When using from and until the deliveries will be added to the list of pending deliveries and made available to the client-side JavaScript but will remain undelivered until the from time is reached or after the until time is been passed. Managing Delivery lifecycle: When delivering for multiple use cases or when using different versions of from and until you may need to implicitly manage the “current set of deliveries for a user”. This can be done directly with the API for Removing a Delivery ↓ OR indirectly with delivery_ids_limit, delivery_ids_at_limit and delivery_ids_position. Use delivery_ids_limit=1 and delivery_ids_at_limit=drop to only keep this Delivery in the list.

Idempotency

An idempotency key is used to generate a single delivery when the delivering criteria might otherwise be met multiple times. This is different than the once parameter because the idempotency_key operates at the moment when the Delivery is being created, where the once is used when attempting the Delivery on the client-side.

idempotency_key only creates a delivery if the idempotency key has never been used before.
once only shows the Experience if it has not been seen before.

In terms of use cases:

Create a Delivery when an Event is triggered (but only deliver the Experience once).
Create a Delivery when an account needs to be upgraded to a new plan (but only deliver the Experience once).
Create a Delivery when an account crosses a specific billing threshold (but only deliver the Experience once).
Create a Delivery when you want feedback on a very specific action they took (but only deliver this type of feedback once).

Picking a good `idempotency_key`:

In many the use cases above simply repeat the model_id as the idempotency_key. In other cases you may want to deliver one of many in-product Microsurveys, but if you want the “first one” to be shown to your end-user you must pick a “campaign specific” idempotency key such as "data-import-feedback-2029" to only ask for one Microsurvey response for the campaign you’re running to get feedback on your hypothetical “data import flow”.

List all Deliveries

HTTP Request

GET https://api.chameleon.io/v3/edit/deliveries

param	-	type	description
`model_id`	optional	ID	The Chameleon ID of Experience to filter to
`profile_id`	optional	ID	The Chameleon ID of User Profile to filter to
`limit`	optional	integer	Defaults to `50` with a maximum of `500`
`before`	optional	ID	Used when paginating, use directly from the `cursor` object from the previous response
`before`	optional	timestamp	Read as “created `before`” and can be given as a timestamp to get only `limit` items that were created before this time
`after`	optional	timestamp	Read as “created `after`” and can be given as a timestamp or ID to get only `limit` items that were created after this time

{
  "deliveries": [
    {
      "model_kind": "survey",
      "model_id": "5f3c4232c712de665632a6d4",
      "profile_id": "5f3c4232c712de665632a6d6",
      "until": "2029-04-07T12:18:00Z",
      ...
    },
    {
      "model_kind": "tour",
      "model_id": "5f3c4232c712de665632a6d5",
      "profile_id": "5f3c4232c712de665632a6d7",
      "from": "2029-02-03T12:18:00Z",
      "until": "2029-04-07T12:18:00Z",
      ...
    },
    ...
  ]
}

Create a Delivery

HTTP Request

POST https://api.chameleon.io/v3/edit/deliveries

Mirrors to the options for Showing an Experience via JavaScript

param	-	type	description
`model_kind`	required	string	The kind of Experience this Delivery will trigger either `tour` or `survey`
`model_id`	required	ID	The Chameleon ID of Experience this Delivery will trigger
`profile_id`	optional*	ID	The Chameleon ID of User Profile to target
`uid`	optional*	string	The User Profile Identifier (typically the Database ID from your backend — same value passed to `chmln.identify`)
`email`	optional*	string	The email address of User Profile to target
`idempotency_key`	optional	string	The key used to enforce server-side “at most once delivery” for the given user profile.
`options`	optional	object	Any keys/values to be used in personalizing the Experience content (i.e. body text, button CTA url)
`from`	optional	timestamp	The timestamp before which this Delivery will not run - don’t trigger this Experience before this time.
`until`	optional	timestamp	The timestamp after which this Delivery is no longer valid - don’t trigger this Experience after this time. Default +infinity
`until`	optional	string	The time interval after which this Delivery is no longer valid (i.e. `"+30d"` => 30 days from now, `"+62d"` => 62 days from now)
`use_segmentation`	optional	boolean	Whether or not to first apply the Segment to determine if the Experience show to the user. (default `false`)
`once`	optional	boolean	Whether or not to check if the user has seen this Experience before. (default `false`)
`skip_triggers`	optional	boolean	Whether or not to bypass the triggers, elements and delays on the first step to “force” it to show right away. (default `true`)
`skip_url_match`	optional	boolean	Whether or not to bypass the first Step URL match to “force” it to show right away. (default `true`)
`delivery_ids_limit`	optional	integer	Used to control the number of items that end up in the array of delivery_ids. Defaults to `3`.
`delivery_ids_position`	optional	one of ‘first’, ‘last’, integer	Defaults to `first`. The value of `last` or a specific integer array index to insert at, are accepted.
`delivery_ids_at_limit`	optional	one of ‘error’, ‘drop’	Defaults to `error`. The value of `drop` is used to “pop” a delivery id off the end of the `delivery_ids` array after adding the current one. Note: when at the limit of pending deliveries, using `delivery_ids_position=last` + `delivery_ids_at_limit=drop` will cause an error.

Required: One of profile_id, uid or email

{
  "model_kind": "tour",
  "model_id": "5f3c4232c712de665632a6d5",
  "uid": "542213",
  "from": "2029-02-03",
  "until": "+45d",
  ...
}

HTTP Response

Status code	-	description
`201`	-	Delivery was created
`200`	-	idempotent Delivery already occurred

{
  "delivery": {
    "model_kind": "tour",
    "model_id": "5f3c4232c712de665632a6d5",
    "profile_id": "5f3c4232c712de665632a6d7",
    "from": "2029-02-03T00:00:00Z",
    "until": "2029-04-20T00:00:00Z",
    ...
  }
}

Request with data (in `options`) intended for merge tags in the Experience

{
  "model_kind": "tour",
  "model_id": "5f3c4232c712de665632a6d5",
  "profile_id": "5f3c4232c712de665632a6d7",
  "options": {
    "title": "Upcoming changes to billing",
    "body": "Book a demo with your Account manager, Jessica to see our upcoming changes in action",
    "button1": {
      "text": "Book Demo",
      "url": "https://calendly.com/your-product/15min"
    },
    ...
  }
}

Update a Delivery

Once a Delivery is marked as triggered (when at has a timestamp value) the delivery can no-longer be updated.

HTTP Request

PATCH https://api.chameleon.io/v3/edit/deliveries/:id

param	-	description
`id`	required	The Chameleon ID of the Delivery
*others	optional	Any other params from Create a Delivery

Remove a Delivery

Cancel a Delivery that has yet to happen

Once a Delivery is marked as triggered (when at has a timestamp value) the delivery can no-longer be deleted.

HTTP Request

DELETE https://api.chameleon.io/v3/edit/deliveries/:id

param	-	description
`id`	required	The Chameleon ID of the Delivery

Troubleshooting

Deliveries are used to directly trigger an Experience to one or to many users. On the next page-load, the linked Experience will be triggered with the given options. While this is generally true there are a few different conditions that must be met for the trigger to occur:

The user never loads any page
The from time has not be reached
The until time has passed
The Experience is not live
use_segmentation=true and the Audience does not currently match
once=false and the user has seen the Experience before
skip_triggers=false and the user never clicks/hovers on the configured Step triggers
skip_url_match=false and the user never loads the matching URL

Getting Started

JavaScript API

Guides

Webhooks

REST API

Schema

Errors

Limitations

Idempotency

Picking a good `idempotency_key`:

List all Deliveries

HTTP Request

Create a Delivery

HTTP Request

HTTP Response

Request with data (in `options`) intended for merge tags in the Experience

Update a Delivery

HTTP Request

Remove a Delivery

HTTP Request

Troubleshooting

Getting Started

JavaScript API

Guides

Webhooks

REST API

​Schema

​Errors

​Limitations

​Idempotency

Picking a good idempotency_key:

​List all Deliveries

​HTTP Request

​Create a Delivery

​HTTP Request

​HTTP Response

Request with data (in options) intended for merge tags in the Experience

​Update a Delivery

​HTTP Request

​Remove a Delivery

​HTTP Request

​Troubleshooting

Schema

Errors

Limitations

Idempotency

Picking a good `idempotency_key`:

List all Deliveries

HTTP Request

Create a Delivery

HTTP Request

HTTP Response

Request with data (in `options`) intended for merge tags in the Experience

Update a Delivery

HTTP Request

Remove a Delivery

HTTP Request

Troubleshooting